Delivery : Cost and Time

Australia Delivery 

Delivery Times

All items are dispatched within 3 working days after you place your order, provided you order before our daily cut-off time which is usually 4PM.

Shipping Policy

We keep you informed

Once you’ve placed an order, you will receive an email to confirm your order details. Once your item has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You’ll see your tracking number, the date and time the order was placed, the status of the order, estimated shipping, delivery dates, the shipping method, and package tracking information for items that have shipped.

Shipping Rates and delivery estimates

Our delivery targets are based on working (Australia business) days that are Monday to Friday between the hours of 9am to 6pm, (excluding Australia public holidays). The day you purchase the item from our stores is counted as “day zero”. If you purchase the item from our stores on the weekend or a public holiday, day zero will be the next working day.

Saturday, Sunday and Australia public holidays are not counted during delivery, so if they occur during your items travel time, it will take longer.

Massage Chair Free Shipping Policy

We offer free shipping to selected major metro areas in Sydney, Melbourne, Brisbane, Adelaide, and Perth.

For customers outside these areas, Australia-wide shipping is available, with additional fees applying based on your location. Please note that shipping does not include installation for massage chairs or massage sofas.

To help us arrange your order smoothly, please provide your complete delivery address at checkout. Due to the size and weight of our products, massage chairs cannot be shipped to PO Box addresses.

Order cut off Time: 17:00 (GMT+12:00) Australia Standard Time (Sydney)

Before placing your order, we recommend confirming your location and shipping arrangements with our team via online chat or email to ensure everything is clear and smoothly arranged. We reserve the right to refuse orders or negotiate delivery fees, where applicable.

How can I track my order?

As soon as your item(s) have been shipped, we’ll send you a Shipment Notification email that includes the estimated delivery date and tracking number. Furthermore, if you need more details, you can send an email to info@goodmassage.com.au or call +61 2 9163 8812.

Your massage chair will be delivered by the freight company for areas where we do not have a local store. You can find out how to set up your chair from the Manual book provided, or visit www.goodmassage.com.au for more details.

If you have any further questions on how to do this please reach out to our customer support team at:

Phone: +61 2 9163 8812

Email: info@goodmassage.com.au